Website or Mobile App Privacy & Refund Policy
Terms & Conditions
The term ‘BHOOKHA HAATHI’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Sy. No. 7, K. No. 249/1, Balaji Layout, Horamavu Agara, Bangalore – 560043. Our company registration number is U74900KA2016PTC085902, India. The term ‘you’ refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to BHOOKHA HAATHI are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without BHOOKHA HAATHI’s prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or regulatory authority within the country of India.
BHOOKHA HAATHI believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the operational team and Operations team has initiated the process of assignment. Cancellation and refund of fees or charges will be strictly governed by the Company Refund Policy of the company informed and declared from time to time.
- There is no cancellation of orders placed under the Same day delivery category.
- No cancellations are entertained for those products/services that the BHOOKHA HAATHI marketing team has obtained on special discounts and offers on occasions like New Year, Pongal, Diwali, Independence Day, Foundation Day, Flash Sale, Promotions etc. These are limited occasion offers and therefore cancellations are not possible.
Fraud Detection Policy
BhookhaHaathi Hospitality Private Limited uses various 3rd party applications and services to detect -fraud on its Web Site, misuse of its services and reporting data related to fake orders like fraudulent payment transactions, customers forcibly opening order packaging before making payments to courier partners, or any other form of intentional abuse. In such cases BhookhaHaathi Hospitality Private Limited, at its discretion, may report such customers to various fraud bureau’s of eCommerce, payments, delivery, etc and may initiate legal action against the customer as per the applicable laws of the country. BhookhaHaathi Hospitality Private Limited solely holds the decision to block, flag, ban, provide limited access to such users on its Web Site, report user data to 3rd party applications or/and share the user details with its partners also for future references.
All products, services, information, reports, content and access rights purchased on the website are non refundable.
BHOOKHA HAATHI is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
BHOOKHA HAATHI may change/revise/update this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy has been last updated on 19/02/2023.
What we collect: We may collect the following information
- Name and Job title
- Contact Information including email address & phone number
- Information such as gender, age, weight, height and blood group
- Demographic Information such as City, postcode, preferences and interests
- Other Information relevant to service enquiry, customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a best service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for feedback, market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for promotional purposes. If such box is not available, you may choose not to fill such form. However, by submitting the filled enquiry form, you will be construed to have foregone your right and Company may choose to send promotional emails and materials from time to time.
- if you have previously agreed to us using your personal information for promotional purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.
Communications Related to Service/Delivery
BhookhaHaathi Hospitality Private Limited and all its 3rd parties will contact customers via call, sms & whatsapp for the last mile service/delivery. Incase the customers are unable to attend to these communications, BhookhaHaathi Hospitality Private Limited shall try its best to arrange for another date and time for one repeat effort, however this is not guaranteed and may depend on the SLA’s of the 3rd Party only. In no scenario will a refund be issued if the customers deny or fails to coordinate with such communications.
Order Processing, Dispatch, Shipping & Delivery
All successfully placed orders with BhookhaHaathi Hospitality Private Limited are processed for dispatch within 24 – 48 hours from the time of receiving the order. Delivery may happen anywhere between 2 – 7 working days from the time of dispatch. While BhookhaHaathi Hospitality Private Limited shall co-ordinate with the customers at all given times in regards to their order(s), however at times there may be additional delays caused due to uncontrollable situations, i.e. service failure/delay from the 3rd party delivery partner, electricity failure at warehouse, natural calamities, delivery area or any touch point in the route being under lockdown, national/state/company holidays/emergencies, wrong or unserviceable pin-code provided by the customer, etc. BhookhaHaathi Hospitality Private Limited cannot be considered at fault for any such unintentional and uncontrollable circumstances which are not in direct control of BhookhaHaathi Hospitality Private Limited.
Third-Part Application Usage
BhookhaHaathi Hospitality Private Limited will be using third-party platforms to contact the customers via call, whatsapp, sms or/and email to provide order updates, send review invitations, etc. Customers personal data will be used to support their experience throughout this website, to manage access to your account, and for other purposes.
BhookhaHaathi Hospitality Private Limited
Sy. No. 7, K. No. 249/1, Balaji Layout,
Horamavu Agara, Bangalore – 560043.
Tel.: +91 8951-395-396